Contacting IT

Our IT Support Staff will continuously monitor all forms of communication, email, phone, and workflow chat for new issues. You must utilize the right form of communication depending on the priority of your issue. 

Please carefully read the priority guidelines below to understand which form of communication best suits your needs.

Incident Priority

Critical - The patient CANNOT be processed and is currently waiting for an exam or prescription. 

Contact the support center via workflow chat. 

Link to workflow: https://workflow.for2020now.com/ 

If you do not receive a prompt response call the support number (646)-453-2979.

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High - Business is impacted but patients CAN be processed.

Create a ticket by emailing itsupport@for2020now.com. Include your store number (DSXXXXXXX) in the subject when submitting the ticket. Describe the problem, specify which piece(s) of equipment are involved, and share any error messages displayed. 

If you do not receive a response within 1 hour, please call the support number (646)-453-2979 directly for a follow-up status.

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Low  - Business is NOT impacted and patients CAN be processed.

Create a ticket by emailing itsupport@for2020now.com. Include your store number (DSXXXXXXX) in the subject when submitting the ticket. Describe the problem, specify which piece(s) of equipment are involved, and share any error messages displayed. 

If you do not receive a response within 3 hours, please call the support number (646)-453-2979 directly for a follow-up status.

We understand that IT issues can have a major impact on your ability to perform your job. The process outlined above is to ensure we prioritize each issue to minimize the impact on you and your business.

Note: “This document and any attached materials (or program, etc.) are confidential and proprietary and constitute the sole property of 20/20 Vision Center, LLC. This document and any attached materials ((or program, etc.) are intended solely for the recipient and no portion thereof may be reproduced, forwarded, distributed or otherwise disclosed in any manner to any third party without the express prior written consent of 20/20 Vision Center, LLC.