Who to Contact - Departments at 20/20NOW

Optech

There are many components to a 20/20NOW Eye Exams and different departments that work behind the scenes to help you achieve success.  This article describes the Department's and provides the best contact methods.  Overall it is best to contact the department and not an individual member of the department.  If you reach out to someone individually they may be on PTO, in a meeting, or working on a special project and you may not get a quick response.   

IT - Information Technology

There are 3 ways to contact your IT department

• For emergent or catastrophic equipment or internet issues use the Chat Widget in Workflow. 
• Phone Number: 646-453-2979
• Email:  Itsupport@for2020now.com

? Look at the 20/20NOW mousepad - it has this information listed!

Examples of reason you need to contact the 20/20NOW IT Department:

• The exam lane equipment is not working or transferring data
• The internet at your location is not working properly
• You need EMR logins for a new employee
  

Remote Training

We have the ability to reinforce training for 20/20NOW users remotely.  To request additional training for yourself or a staff member you can access on the Intranet. 

Step 1: Log into Workflow 

On the top right click the word "Intranet"

Scroll down and click the icon entitled "Request Remote Training under the Clinical Grouping 

A simple form will appear in a new tab.  Fill out the form with the necessary information.   A member of the remote training team will reach out to you to schedule the remote training.  

Clinical Staff, Doctors, Quality Control 

To reach the clinical leadership team you can email Clinical@for2020now.com.

A member of the team will reach out to you via zoom or email to follow up

Examples of why you would contact the clinical team

• Question about a referral a doctor made
  
• Follow up questions on an encounter
• Concern with a doctor or remote technician
• Confusion on a process or procedure regarding patient care

Insurance and Credentialing

There are a few ways to reach the Insurance and Credentialing departments: The Intranet and email. 

Email: providers@for2020now.com

Step 1: Log into Workflow 

On the top right click the word "Intranet"

In the Intranet scroll down to the Revolution Insurance section for the various icons.  

The "Ask a Question" icon is the best way to reach the RCM Billing department.  Reaching out to individual RCM members may delay your response as they may be in meetings or working on special projects.  

Leadership

All 20/20NOW leadership is also available on zoom. 

Emily Ciappa - Client Success Manager - Eciappa@for2020now.com cell 252-422-4340

Heather Speegle - Business Development Manager - HSpeegle@for2020now.com  cell 631-431-4758

Janet Hunter - VP of Operations - Jhunter@for2020now.com

Dr. Noelle Tchang - Director of Business Services - NTchang@for2020now.com  cell 907-394-8852

Lacey Mielcarek - Director Account Engagement and Marketing  - Lmielcarek@for2020now.com  cell 646-867-0955

If you have any questions you can email ITSupport@for2020now.com 

Article Updated on 07/26/2024  

This document and any attached materials (or program, etc.) are confidential and proprietary and constitute the sole property of 20/20 Vision Center, LLC. This document and any attached materials ((or program, etc.) are intended solely for the recipient and no portion thereof may be reproduced, forwarded, distributed, or otherwise disclosed in any manner to any third party without the express prior written consent of 20/20 Vision Center, LLC.