Who to Contact - Departments at 20/20NOW
PSA Optical & IOD
There are many components to a 20/20NOW Eye Exams and different departments that work behind the scenes to help you achieve success. This article describes the Department's and provides the best contact methods. Overall it is best to contact the department and not an individual member of the department. If you reach out to someone individually they may be on PTO, in a meeting, or working on a special project and you may not get a quick response.
TABLE OF CONTENTS
IT - Information Technology
There are 3 ways to contact your IT department
- For emergent or catastrophic equipment or internet issues use the Chat Widget in Workflow.
- Phone Number: 646-453-2979
- Email: Itsupport@for2020now.com
⭐ Look at the 20/20NOW mousepad - it has this information listed!
Examples of reason you need to contact the 20/20NOW IT Department:
- The exam lane equipment is not working or transferring data
- The internet at your location is not working properly
- You need EMR logins for a new employee
Remote Training
We have the ability to reinforce training for 20/20NOW users remotely. To request additional training for yourself or a staff member you can access on the Intranet.
Step 1: Log into Workflow
On the top right click the word "Intranet"
Scroll down and click the icon entitled "Request Remote Training under the Clinical Grouping
A simple form will appear in a new tab. Fill out the form with the necessary information. A member of the remote training team will reach out to you to schedule the remote training.
Clinical Staff, Doctors, Quality Control
To reach the clinical leadership team you can email Clinical@for2020now.com.
A member of the team will reach out to you via zoom or email to follow up
Examples of why you would contact the clinical team
- Question about a referral a doctor made
- Follow up questions on an encounter
- Concern with a doctor or remote technician
- Confusion on a process or procedure regarding patient care
Insurance and Credentialing
While you are responsible for credentialing the 20/20NOW doctors under your existing vision plans, if you have questions about CAQH or getting started, you may contact the 20/20NWO Credentialing team by email at: providers@for2020now.com
Monthly Bills and Invoices
If you have a question about your monthly 20/20NOW statement or invoices you can contact the billing team at: vendors@for2020now.com
Leadership
All 20/20NOW leadership is also available on zoom.
Janet Hunter - VP of Operations - Jhunter@for2020now.com
Lacey Mielcarek - Director Account Engagement and Marketing - Lmielcarek@for2020now.com cell 646-867-0955
Dr. Noelle Tchang - Director of Business Services - NTchang@for2020now.com cell 907-394-8852
Emily Ciappa - Client Success Manager - Eciappa@for2020now.com cell 252-422-4340
Heather Speegle - Business Development Manager - HSpeegle@for2020now.com cell 631-431-4758
Bob Iasillo - VP Sales and Marketing - Biasillo@for2020now.com 732-330-6669
This document and any attached materials (or program, etc.) are confidential and proprietary and constitute the sole property of 20/20 Vision Center, LLC. This document and any attached materials ((or program, etc.) are intended solely for the recipient and no portion thereof may be reproduced, forwarded, distributed, or otherwise disclosed in any manner to any third party without the express prior written consent of 20/20 Vision Center, LLC.
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