Protocol for Creating and Editing Distributed Knowledge Articles

Beginning in the Fall of 2024, 20/20NOW has activated iRIS, the AI Bot through Freshdesk, to distribute SOPs, Clinical Protocol, Operational Protocol, and other Training materials related to performing an 20/20NOW Eye Exam.  Through the Chat Widget in Workflow iRIS will provide real-time answers to common questions, allowing users to access critical information faster and focus more on their core responsibilities.

All materials mwill be distributed through this system, with a pdf of the Freshdesk Article distributed as needed to clients and/or employees.  

Creating a New Document/Protocol

Create your step by step document in word.  Try not to use too many colors or different type fonts in the document.   

Once the document is completed, send to your department head to be reviewed and confirmed accurate. 

Once document is ready for distribution go to this form and submit your document to be uploaded into Freshdesk.

Once the article is transferred to Freshdesk Lacey Mielcarek or IT will send you a copy to review and confirm.  

Once confirmed the article will be published on the Ai Bot iRIS and will be accessible to 20/20NOW users. 

Updating an Existing Document/Protocol

If you need to make updates to an existing knowledge article email xxxx@for2020now.com with the update details.  

Lacey or IT will make the changes and email you the articles for confirmation.  

If you have any questions you can email ITSupport@for2020now.com 

Article Updated on 09/17/2024  

Note: This document and any attached materials (or program, etc.) are confidential and proprietary and constitute the sole property of 20/20 Vision Center, LLC and 20/20NOW Eye Exams, PC..  This document and any attached materials (or program, etc.) are intended solely for the recipient and no portion thereof may be reproduced, forwarded, distributed, or otherwise disclosed in any manner to any third party without the express prior written consent of 20/20 Vision Center, LLC and 20/20NOW Eye Exams, PC. © 2017 by 20/20 Vision Center, LLC. All rights reserved.