Card Reader not connecting on Revolution

If an error occurs like this when trying to process a payment with the Global Pay card reader that's connected wirelessly (Not with an ethernet cable) then the unit is most likely trying to reach an Ethernet connection that is not there.

Verify Issue

First verify there is no ethernet cables in any of the ports on the unit. If not follow below

1. From the home screen (Blue Global Payments Screen), use the keypad to press 000. 
2. Use the keypad to enter the passcode, and then tap OK. The password is 9416557 
3. On the next screen it should look similar to the image below if the unit is on WiFi. If its been verified that the unit is on WiFi and it shows ethernet as then connection type, follow next steps to fix it

Step 1

1. Press 1,5,9 at the same time
2. Select Com Control
3. Select Lan
4. Then press Stop Interface, press ok when stopped
   • On the next screen it should say Lan: Down and WiFi: Up. If it says WiFi down go to Step 3 
5. Hit exit, then yes then hit the Genius icon
6. You can verify it works now on your POS system by testing the transaction again or follow Step 2 to test on the unit

Step 2

1. Press 000
2. Use the keypad to enter the passcode, and then tap OK. The password is 9416557.
3. Tap Options, and then tap Network.
4. Tap Options, and then tap Connection Test
5. Check that both the Transport test and the Genius test pass (It will show green like below
6. Your unit is all set to go

Step 3 

 If you're here then the device just needs to be connected to Wi-Fi

1. Use the keypad to press 1, 5, and 9 at the same time. 
2. Tap Com Control. 
3. Tap WiFi. 
4. Tap Configuration, and then use the keypad to enter the password. The default password is 200331 
5. Tap OK. 
6. Tap WiFi Scan 
7. Select 2020Now_5GHz (or 2GHz) 
8. Select Pre-Shared-Key (PSK) 
9. Enter the password for site (On Credentials File)
10. Tap OK, Save, and then tap OK, Yes, then tap OK 

The unit is now connected to Wi-Fi

Tap the back arrow, then exit, then tap yes. Press the Genius Icon to go back to home screen

⭐ Note: If this didn't resolve the issue and the device is still not able to swipe, then it might require further troubleshooting solutions

If you have any questions you can email ITSupport@for2020now.com 

Article Updated on 03/14/2025 

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